Refund policy

Return, Replacement & Refund Policy

At ASVF, we strive to provide high-quality products and a smooth shopping experience. Please review the information below before placing your order, as it explains our policies regarding cancellations, returns, exchanges, replacements, and refunds.

1. Order Cancellation

If you need to cancel or update your order, please contact us within 1 hour after your purchase is completed.

After this period, production may already be underway to avoid shipping delays. Once production has started, we are unable to cancel or modify the order.

Orders canceled within the permitted one-hour window are eligible for a full refund, which will be returned to the original payment method.

2. Returns & Exchanges

We accept eligible return or exchange requests for up to 30 days after your order has been delivered.

Before sending any product back, you must first receive authorization from our customer support team. Returns shipped without prior approval may not be processed.

Support Email: support@craftnovalyne.store

Return or Exchange Eligibility

A request may be approved only in the following situations:

Size Exchange

If you wish to exchange your jersey for another size, the returned item must remain:

  • Unused

  • Unworn

  • Unwashed

  • In its original condition

  • Complete with all original tags and packaging

Shipping Damage

If your order is damaged during transportation, please notify us within 7 days after delivery.

To help us evaluate your request, please include photographs showing both:

  • The damaged product

  • The shipping package

3. Requests That Cannot Be Approved

We are unable to provide returns, exchanges, or refunds under the following circumstances:

  • Customized or personalized jerseys, except when shipping damage occurs or a production mistake has been confirmed.

  • Refund requests resulting from an incorrect size selected by the customer. Qualified size exchanges may still be available under this policy.

  • Incorrect colors, styles, or personalization selected during checkout.

  • Incorrect shipping addresses or customization details provided by the customer.

  • Minor differences in color caused by monitor or screen settings.

  • Damage caused after successful delivery through normal wear or use.

  • Change-of-mind requests submitted after the one-hour cancellation period.

4. Replacement Policy

A replacement will be provided at no additional charge when:

  • The item arrives damaged during shipping;

  • A manufacturing defect is confirmed; or

  • The wrong product was shipped due to our mistake.

To submit a replacement request, please contact us within 7 days of delivery and include:

  • Your order number;

  • Clear photographs of the issue; and

  • A brief explanation of the problem.

If additional information is required to verify the claim, our support team will contact you. Once approved, the replacement process will begin as soon as possible.

5. Return Shipping Costs

For approved size exchanges, customers are responsible for the cost of returning the original item.

If the replacement is required because of shipping damage, a manufacturing defect, or an error made by ASVF, we will cover the replacement and any applicable shipping expenses.

6. Refund Policy

Refunds are issued only in the following situations:

  • The order is canceled within the one-hour cancellation period;

  • We are unable to manufacture or fulfill the order;

  • A verified issue cannot reasonably be resolved with a replacement; or

  • An approved returned item has been received, inspected, and accepted.

Once approved, refunds will be processed back to the original payment method within 10 business days. Depending on your financial institution or payment provider, additional processing time may be required before the funds appear in your account.

7. Contact Us

If you have any questions regarding your order, production, shipping, exchanges, replacements, or refunds, our customer support team will be happy to assist you.

Email: support@craftnovalyne.store

Typical Response Time: 12–24 business hours