Shipping policy
Shipping Policy
Thank you for shopping with CraftNovalyne.
We're committed to delivering your order safely and efficiently. Please review the shipping information below before placing your order.
Order Processing
Every order is carefully reviewed and prepared before shipment to ensure accuracy and quality.
Processing Time: 1–2 business days
Orders placed on weekends or public holidays will begin processing on the next business day.
Estimated Delivery Time
After your order has been processed and shipped, estimated delivery times are as follows:
| Destination | Estimated Delivery |
|---|---|
| United States | 12–15 business days |
| Canada | 18–23 business days |
| Australia | 18–23 business days |
| United Kingdom | 18–23 business days |
| Europe | 18–23 business days |
| Rest of the World | 18–23 business days |
Delivery estimates are based on business days (Monday–Friday) and may be affected by customs clearance, severe weather, carrier delays, or other circumstances beyond our control.
Order Tracking
Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking number.
Please allow 2–5 business days for tracking information to become available after the carrier has received your package.
Peak Seasons
During holidays, promotional events, and other high-demand periods, order processing and shipping may require an additional 2–4 business days.
We appreciate your patience during these busy times.
Shipping Address
Please verify that your shipping address is complete and accurate before placing your order.
CraftNovalyne is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete shipping information provided at checkout.
Customs & Import Duties
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country's customs authorities.
Any such charges are the responsibility of the customer.
Lost, Delayed or Damaged Packages
If your package is lost, significantly delayed, or arrives damaged, please contact our customer support team as soon as possible.
We'll work closely with the shipping carrier to investigate the issue and help provide an appropriate resolution whenever possible.
Contact Us
If you have any questions about your order, shipping, tracking, or delivery, our customer support team is here to help.
Store: CraftNovalyne
Website: craftnovalyne.store
Email: support@craftnovalyne.store
Business Hours: Monday – Saturday
Response Time: Within 12–24 business hours